Privacy Policy

Effective Date: October 6, 2025

At Elite HealthCare BPO, we are committed to protecting your privacy and maintaining the confidentiality of all personal and healthcare-related information. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and relevant U.S. federal and Texas state privacy laws.

1. Information We Collect

We do not collect any private personal information about you unless you voluntarily provide it to us. You may be required to provide certain personal information to us when you elect to use certain products or services.

EHBPO may also obtain Personal Data indirectly, such as from publicly available sources (e.g., websites or publicly accessible databases), third-party data vendors, health care providers and health insurance companies, and third-party partners and collaborators.

The Personal Data may include:

• Direct identifiers and contact information, including your name, address, phone number, or email address
• Registration information, such as your username and password
• Relationship data, including information about products
• Transaction data, including purchases and inquiries
• Financial account data, such as your bank account or credit card number

2. How We Use Your Information

Elite HealthCare BPO uses collected data for the following purposes:

• To provide and manage our virtual staffing and healthcare support services
• To respond to inquiries, service requests, or client communications
• To improve our website, services, and client experience
• To comply with legal, regulatory, and security obligations
• To maintain internal records and service quality standards

3. HIPAA Compliance

Elite HealthCare BPO complies fully with HIPAA regulations in the handling of Protected Health Information (PHI). All employees are HIPAA-certified and operate under strict confidentiality agreements. PHI is accessed only by authorized personnel and stored in secure, encrypted systems.

4. Data Protection and Security

We implement multiple layers of technical and organizational security measures, including:

• Encrypted data transmission and storage
• Access control and authentication policies
• Regular security audits and monitoring
• Confidentiality agreements for all personnel
• Compliance with U.S. federal and Texas state data protection laws

5. Sharing of Information

EHBPO does not sell, rent or lease its customer lists to third parties.

EHBPO may share data with trusted partners to help perform statistical analysis, send you email or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to EHBPO, and they are required to maintain the confidentiality of your information.

EHBPO may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on EHBPO or the site;
(b) protect and defend the rights or property of EHBPO; and/or
(c) act under exigent circumstances to protect the personal safety of users of EHBPO, or the public.

We may transfer your Personal Data to a successor entity upon a merger, consolidation or other corporate reorganization, to a purchaser of all or a portion of our assets, or pursuant to a financing arrangement or co-promotional agreement. The Personal Data we have about you may be transferred to parties to the transaction based on our legitimate interest in preparing for and completing the transaction. Any successor entity shall be bound by terms and conditions reasonably similar to this Statement of Privacy.

SMS consent is not shared with third parties. Your mobile number is only used to send messages you have agreed to receive.

6. Data Retention

We retain data only for as long as necessary to fulfill contractual and legal obligations. Once data is no longer needed, it is securely deleted or anonymized in accordance with industry best practices.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to or correction of your data
• Request deletion of your personal information
• Withdraw consent to data processing where applicable
• File a complaint with the appropriate regulatory authority
• For U.S. residents, exercise rights under applicable state privacy laws such as the CCPA/CPRA

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to analyze usage patterns and improve user experience. These may include essential cookies (for website functionality), analytics cookies (to measure site performance), and preference cookies (to remember settings). You can adjust your browser settings to refuse cookies if you prefer.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a new effective date. Continued use of our website after such changes indicates your acceptance of the revised policy.

10. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us at:

• Email: sales@ehbpo.com
• Address: 105 Decker Court, Suite LL110, Irving, TX 75062, USA