Privacy Policy

At Elite HealthCare BPO, we are committed to protecting your privacy and maintaining the confidentiality of all personal and healthcare-related information. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of information from clients, users, and website visitors:

• Personal identification information (e.g., name, email, phone number)
• Business and practice information (e.g., clinic name, address, specialty)
• Communications and inquiries sent through our contact forms or email
• Website usage data such as IP addresses, browser type, and activity logs

2. How We Use Your Information

Elite HealthCare BPO uses collected data for the following purposes:

• To provide and manage our virtual staffing and healthcare support services
• To respond to inquiries, service requests, or client communications
• To improve our website, services, and client experience
• To comply with legal, regulatory, and security obligations

3. HIPAA Compliance

Elite HealthCare BPO complies fully with HIPAA regulations in the handling of Protected Health Information (PHI). All employees are HIPAA-certified and operate under strict confidentiality agreements. PHI is accessed only by authorized personnel and stored in secure, encrypted systems.

4. Data Protection and Security

We implement multiple layers of technical and organizational security measures, including:

• Encrypted data transmission and storage
• Access control and authentication policies
• Regular security audits and monitoring
• Confidentiality agreements for all personnel

5. Sharing of Information

We do not sell, rent, or trade your personal information. Data may be shared only under the following circumstances:

• With authorized team members to perform contracted services
• With third-party vendors providing essential IT or compliance functions (under confidentiality agreements)
• When required by law, regulation, or court order

6. Data Retention

We retain data only for as long as necessary to fulfill contractual and legal obligations. Once data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to or correction of your data
• Request deletion of your personal information
• Withdraw consent to data processing where applicable
• File a complaint with the appropriate regulatory authority

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to analyze usage patterns and improve user experience. You can adjust your browser settings to refuse cookies if you prefer.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a new effective date.

10. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us at:

• Email: sales@ehbpo.com
• Phone: