Privacy Policy

Effective Date: October 6, 2025

At Elite HealthCare BPO, we are committed to protecting your privacy and maintaining the confidentiality of all personal and healthcare-related information. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and relevant U.S. federal and Texas state privacy laws.

1. Information We Collect

We may collect the following types of information from clients, users, and website visitors:

• Personal identification information (e.g., name, email address, phone number)
• Business and practice information (e.g., clinic name, address, specialty)
• Communications and inquiries sent through our contact forms or email
• Website usage data such as IP address, browser type, device information, and activity logs
• Cookies and tracking data (for analytics and performance improvement)

2. How We Use Your Information

Elite HealthCare BPO uses collected data for the following purposes:

• To provide and manage our virtual staffing and healthcare support services
• To respond to inquiries, service requests, or client communications
• To improve our website, services, and client experience
• To comply with legal, regulatory, and security obligations
• To maintain internal records and service quality standards

3. HIPAA Compliance

Elite HealthCare BPO complies fully with HIPAA regulations in the handling of Protected Health Information (PHI). All employees are HIPAA-certified and operate under strict confidentiality agreements. PHI is accessed only by authorized personnel and stored in secure, encrypted systems.

4. Data Protection and Security

We implement multiple layers of technical and organizational security measures, including:

• Encrypted data transmission and storage
• Access control and authentication policies
• Regular security audits and monitoring
• Confidentiality agreements for all personnel
• Compliance with U.S. federal and Texas state data protection laws

5. Sharing of Information

We do not sell, rent, or trade your personal information. Data may be shared only under the following circumstances:

• With authorized team members to perform contracted services
• With third-party vendors providing essential IT or compliance functions (under confidentiality agreements)
• When required by law, regulation, or court order

6. Data Retention

We retain data only for as long as necessary to fulfill contractual and legal obligations. Once data is no longer needed, it is securely deleted or anonymized in accordance with industry best practices.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to or correction of your data
• Request deletion of your personal information
• Withdraw consent to data processing where applicable
• File a complaint with the appropriate regulatory authority
• For U.S. residents, exercise rights under applicable state privacy laws such as the CCPA/CPRA

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to analyze usage patterns and improve user experience. These may include essential cookies (for website functionality), analytics cookies (to measure site performance), and preference cookies (to remember settings). You can adjust your browser settings to refuse cookies if you prefer.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a new effective date. Continued use of our website after such changes indicates your acceptance of the revised policy.

10. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us at:

• Email: sales@ehbpo.com
• Address: 105 Decker Court, Suite LL110, Irving, TX 75062, USA